Case Studies

Real Problems. Real Results.

How we helped SMBs across Southeast Asia stop wasting time on manual work.

Retail / Consumer Electronics

"Our managers couldn't keep up with WhatsApp — customers left before we replied"

An electronics store in Jakarta was receiving 80–120 WhatsApp inquiries daily. Average response time: 40 minutes. Weekend leads were lost entirely.

First response timeunder 30 sec
Leads lost on weekends0%
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Fashion / Marketplace Retail

"We had three stores on Shopee, Tokopedia and our website. Every order was entered by hand."

A fashion brand with 200–300 daily orders had two employees doing nothing but copying data between platforms. Stock errors caused overselling weekly.

Manual data entry hours0
Overselling incidents0 in 3 months
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Marketing Agency / Professional Services

"Getting a signed deal to a paid invoice took us five days. Sometimes more."

A marketing agency's billing process involved four people, multiple emails, and an Excel template. Clients often paid late simply because invoices arrived late.

Time from deal to invoice sentunder 10 minutes
Average days to payment9 days
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Last-Mile Logistics / Delivery

"Our dispatcher spent the whole day on the phone — taking orders, assigning drivers, answering status questions"

A courier company's single dispatcher was the human router for everything. One sick day would bring operations to a halt.

Dispatcher calls handled per dayunder 15
Customer status inquiry callsnear zero
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Food & Beverage / Multi-outlet

"Our finance team spent two days every week just matching payments to orders"

A café chain with 6 outlets received payments via GoPay, OVO, DANA, and bank transfer. Reconciling everything manually took 16+ hours per week.

Weekly reconciliation timeunder 30 min
Discrepancy detection lagsame day
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FMCG Distribution

"Every Monday my team spent half the day building the weekly report. By the time it was ready, everyone already knew the news."

A distribution company's weekly management report required pulling data from four systems. It took 4–5 hours and was always presented too late to act on.

Time spent building weekly report0 — fully automated
Report delivery timeMonday 7am
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Tech Startup / Rapid Growth

"We were hiring fast and onboarding was chaos — new employees would sit idle for two days waiting for access"

A startup hiring 5–10 people per month had no onboarding system. New hires waited days for basic tools while HR and IT chased each other.

Time to full tool access for new hireday one, morning
HR time spent per onboardingunder 20 min
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Restaurant Chain / Hospitality

"We had reviews piling up on five platforms. We saw them weeks later, if at all."

A restaurant group with 8 locations monitored reviews manually across Google, Tokopedia Food, and GoFood. Most reviews went unanswered for weeks.

Average response time to negative reviewsunder 4 hours
Review response rateover 85%
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