"Our finance team spent two days every week just matching payments to orders"
Weekly reconciliation time
16+ hours
under 30 min
Discrepancy detection lag
1–3 weeks
same day
Finance team availability for other work
limited
full capacity
The Problem
A café chain with six outlets across Jakarta accepted payments through multiple channels: GoPay, OVO, DANA, cash, bank transfer, and credit card. Each outlet generated its own daily transaction report. Every Monday, the finance team would collect reports from all six locations and spend the next two days matching each payment to the corresponding order across all payment methods and outlets. It was painstaking, error-prone work.
How It Was Done
Discrepancies were discovered late — sometimes weeks after they occurred. Small theft or system errors were impossible to catch in time. The two finance employees doing this work described it as "the worst part of the job." The owner knew the numbers she was seeing on Wednesday were already outdated.
What We Changed
We connected all payment channels and the POS system to a central reconciliation flow. Every transaction — regardless of method or outlet — is automatically matched to its order in real time. The daily reconciliation report generates itself and lands in the finance team's email every morning at 8am. Unmatched transactions are flagged immediately for review. What took 16 hours a week now takes about 30 minutes of human attention to handle the edge cases.
"Reconciliation was eating my finance team alive. Now they actually have time to do finance work — analysis, forecasting — instead of matching numbers all day."
Related Service
Payment Reconciliation
Similar problem?
Let's discuss your process and see what can be automated.